Frequently Asked Questions
We are in Providence Forge, Virginia. Yes, we know — where the heck is Providence Forge? Trust us, it is not in Tennessee – we are conveniently located between Richmond and Williamsburg, VA.
Yes. We regularly work with out-of-state buyers and make the process simple and comfortable.
Absolutely. We can do a video walkaround (FaceTime, Messenger, Google Meet, etc.), show specific details up close, and even include a test drive so you can feel confident about the vehicle before buying.
Yes. We can help arrange commercial-rate transport from the East Coast to wherever you need it in the U.S.
We use tools like Kelley Blue Book as a guide, but we also look at real market data, condition, history, features, and overall value. Our goal is fair pricing based on all known information.
We accept:
- cash
- cashier’s check payable to Auto Empire
- financing
- wire transfer
- credit or debit card (4% fee applies)
- money orders
Yes. We work with USAA, Navy Federal, and most banks or credit unions that do not require an in-house dealer partnership.
Yes. We accept all trade-ins — from scrap cars to showroom-ready vehicles.
Yes. We are happy to make a fair offer whether you are trading in or simply selling your vehicle and can beat Carmax or Carvana offers.
Most of our vehicles include a 3-month drivetrain warranty at no additional cost. We also offer optional extended warranty plans and additional coverage for customers who want extra peace of mind.
If a vehicle has no accidents reported in its history, that will typically be noted in the listing or description. Some used vehicles may show minor accident history, such as a fender bender. We believe in being clear and transparent about all known information.
If a vehicle has an unusual title status, such as salvage rebuilt, it will be clearly disclosed.
Yes. A $500 non-refundable deposit will hold a vehicle.
